Service Assets. the organization needs assets to create value. Assets have two types : Capabilities . Like, wisdom, people, management Resources . Like, data and application. Capabilities by themselves cannot produce value without adequate resources. Figure 8 Service Value Responsibility Matrix There are many responsibility matrixes available with many variations, the most common is RACI. To create RACI or any of its variations. Column : build it by labeling a column head which will be the team member or the job function. Rows : On the Rows, list activity, services, whatever necessary. In each cross cell, fill the responsibility. Always use people names, not job functions. This will enforce the accountability. Responsibility Explanation Responsible R The one Executing the action. Accountable A The final approval. Typically, a team leader. Consulted C Subject matter expert. ...