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INFORMED I KEEP INFORMED

Service Assets.

the organization needs assets to create value. Assets have two types:

  • Capabilities. Like, wisdom, people, management
  • Resources. Like, data and application. Capabilities by themselves cannot produce value without adequate resources.

Figure 8 Service Value

Responsibility Matrix

There are many responsibility matrixes available with many variations, the most common is RACI. To create RACI or any of its variations.

  • Column: build it by labeling a column head which will be the team member or the job function.
    • Rows: On the Rows, list activity, services, whatever necessary.

In each cross cell, fill the responsibility. Always use people names, not job functions. This will enforce the accountability.


Responsibility

Explanation

Responsible

R

The one Executing the action.

Accountable

A

The final approval. Typically, a team leader.

Consulted

C

Subject matter expert.

Informed

I

Keep informed.

Support

S

Will provide input to the task and support the responsible.

Verifier

V

Validate the outcomes and provide QA.

Out of loop

O

Not included in this task.

Table 5 Responsibility Matrix Roles

Add whatever responsibilities necessary for the team or project. The two critical ones that must exist in every matrix is responsible and accountable. When filling the matrix there can be only one accountable per item and the one responsible, have as many support and consult as needed but always one accountable and one responsible, preferably not the same person for separation of duties. Avoid having a single person as responsible for all, or accountable for all.

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